1. Returns & Refunds Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions:

• You must request a return within 14 days of receiving your order.
• The product must be unused, unopened, and in its original packaging for hygiene reasons.
• Items that are damaged, used, or not in their original condition will not be eligible for a refund.
• Refunds are not available for sale items, gift cards, or personalized items unless they are defective or damaged upon arrival.

 

2. How to Request a Refund

To initiate a return, please follow these steps:

1. Contact our customer service team at [your email] with your order number and a brief explanation of your reason for return.
2. If approved, we will provide you with a return address and instructions on how to send your item back.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4. Approved refunds will be processed within 7-10 business days and credited to your original payment method.

 

3. Return Shipping Costs

• Customers are responsible for the return shipping costs.
• If the return is due to our error (wrong item, damaged product), we will cover the shipping cost.
• We recommend using a trackable shipping service as we are not responsible for lost return packages.

 

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund based on the situation.

 

5. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or contact your payment provider.
• Some banks take additional processing time before the refund is posted.
• If you still have not received your refund, contact us at [your email].

 

6. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange a product for the same item, please contact us.

 

7. Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or used beauty products (for hygiene reasons).
• Items purchased on sale or with discount codes.
• Gift cards or promotional items.

 

8. Contact Us

For any questions or concerns about our refund policy, please reach out to us.

We are here to ensure you have the best shopping experience!