Shipping Policy
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- If there are delays due to high order volumes or supply chain issues, we will notify you via email.
2. Shipping Methods & Delivery Times
We offer the following shipping options for orders within Israel:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | ₪XX |
| Express Shipping | 2-4 business days | ₪XX |
| Same-Day Delivery (Available in select areas) | Orders placed before 12 PM | ₪XX |
- Delivery times may vary depending on your location and external factors such as holidays or weather conditions.
3. Shipping Costs
- Shipping fees are calculated at checkout based on the selected shipping method.
- Free shipping is available on orders over ₪XX.
- Any additional customs or import duties (if applicable) are the customer’s responsibility.
4. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
- If you don’t receive a tracking update within 3 business days, please contact us.
5. Delivery Issues
- If your package is delayed, please check the tracking details before contacting us.
- If your package is marked as delivered but you haven’t received it, please check with neighbors or your local post office.
- We are not responsible for delays caused by shipping carriers or incorrect shipping addresses provided at checkout.
6. Shipping Restrictions
- We do not ship to PO Boxes or military addresses.
- Some beauty products containing restricted ingredients may not be eligible for international shipping.
7. Lost or Damaged Packages
- If your order arrives damaged, please contact us within 48 hours with photos of the damaged product and packaging.
- If your package is lost in transit, we will work with the shipping carrier to resolve the issue. Refunds or replacements will be handled on a case-by-case basis.
8. Contact Us
If you have any questions about shipping, feel free to reach out to us.
We appreciate your support and look forward to serving you! 😊